Effective Date: May 12, 2026
Neurometabolic Solutions (“we,” “us,” or “our”) operates the website doctorlucasgafken.com. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, use our services, or communicate with us.
Information We Collect
We may collect the following personal information when you fill out a form, book an appointment, or contact us:
- Full name
- Email address
- Phone number
- Mailing address
- Health-related information you voluntarily provide
- Any other information you choose to submit
How We Use Your Information
We use the information we collect to:
- Schedule and manage your appointments
- Respond to your inquiries and requests
- Send appointment reminders and follow-up communications
- Send promotional messages about our services (with your consent)
- Improve our website and services
- Comply with legal obligations
SMS/Text Messaging
By providing your phone number and opting in on our website, you consent to receive SMS/text messages from Neurometabolic Solutions. These messages may include:
- Appointment confirmations and reminders
- Follow-up care communications
- Promotional offers and health tips (if opted in)
Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP to any message. Reply HELP for assistance. For more information, text HELP to (317) 344-9754 or email drgafken@doctorlucasgafken.com.
Your consent to receive SMS messages is not a condition of purchasing any goods or services. We will never sell, share, or distribute your phone number or SMS consent to any third parties, except as necessary to deliver messages through our SMS service providers.
Carriers are not liable for delayed or undelivered messages.
How We Protect Your Information
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is 100% secure.
Third-Party Services
We may use third-party service providers to assist with appointment scheduling, email communications, and marketing. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
We do not sell, trade, or rent your personal information to third parties.
Cookies
Our website may use cookies to enhance your browsing experience. You can control cookie preferences through your browser settings.
Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction or deletion of your personal information
- Opt out of marketing communications at any time
To exercise any of these rights, contact us at drgafken@doctorlucasgafken.com.
Age Restriction
You must be at least 18 years of age to use our website, submit forms, or opt in to SMS communications. We do not knowingly collect personal information from individuals under 18.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
Contact Us
Neurometabolic Solutions
12413 Old Meridian Street
Carmel, IN 46032
Email: drgafken@doctorlucasgafken.com
Phone: (317) 344-9754